Automotive
Nitron warrants all its products and accessories against design and material defect for a period of 5 years from date of purchase. Uniquely, Nitron offer a rolling 12 month parts warranty on all shocks that are serviced by a Nitron Approved Service Centre.
Motorcycle
Nitron warrants all its motorcycle products and accessories against design and material defect for a period of 5 years from date of purchase. The warranty does not cover any such failure due to incorrect fitment or use and does not extend to any other part of the motorcycle. All Nitron shocks require specific maintenance detailed above. Failure to comply with the installation and maintenance procedures may result in avoidable damage caused to the shock or motorcycle. Servicing by an authorised Nitron service centre at the intervals specified above must be adhered to as a condition of the warranty.
Uniquely, Nitron offer a rolling 12 month parts warranty on all shocks that are serviced by a Nitron Approved Service Centre.
Returns
Timeframe
You may return eligible products within 10 working days of the purchase date.
Eligibility
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
Reasons
Product defects / malfunctions or damage during shipping.
Non-returnable Items
Custom built kits (body length, hose length, different reservoir type).
Process
To initiate a return, please contact sales@nitron.com. You may be asked to provide proof of purchase.
Refund or Exchange
Once we receive and inspect your returned product, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be processed promptly.
Restocking Fees
A restocking fee of 20% may be applied in certain situations. Please check with our customer support for more details.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a Nitron error. Nitron will only cover returns cost to the original address the product was shipped to. For example, if Nitron shipped to UK mainland they will cover UK mainland costs. If the goods have been shipped elsewhere the dealer must cover these costs.